Alberto Chong

Information technologies and provision of national identification cards by the Bolivian Police: Evidence from two randomized natural field experiments

ABSTRACT: This paper investigates the potential of information technologies to improve public service delivery and empower citizens in the context of two unusual randomized natural experiments occurring within one particular bureaucratic process: the renewal of a national identication card by the Bolivian Police. The rst experiment arises from the random assignment of both …

Leer más »