Monica Yanez Pagans

Information technologies and provision of national identification cards by the Bolivian Police: Evidence from two randomized natural field experiments

ABSTRACT: This paper investigates the potential of information technologies to improve public service delivery and empower citizens in the context of two unusual randomized natural experiments occurring within one particular bureaucratic process: the renewal of a national identication card by the Bolivian Police. The rst experiment arises from the random assignment of both …

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Bureaucratic delay, local-level monitoring, and delivery of small infrastructure projects: Evidence from a field experiment in Bolivia

ABSTRACT: This paper examines bureaucratic delay within the allocation of small infrastructure projects by sub municipal governments in Bolivia, and it presents a randomized eld experiment designed to improve public service delivery by promoting voice, transparency, and accountability among grassroots organizations. The experiment consists of randomly providing sub municipal governments …

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